What is your same-day cutoff time?
Our typical same-day cutoff is
12:00 PM (Noon) EST, Monday–Friday (excluding major holidays). Same-day production requires a
print-ready file and is
capacity-based.
Does "same-day" mean I will receive it the same day?
Same-day means we
produce your order the same business day. Delivery depends on your method:
- Local pickup: You will get a “Ready for Pickup” notice when it is placed in the Pickup Studio.
- Shipping: Transit time begins after the carrier scans the package.
What are typical turnaround times by product category?
Turnaround varies by workload, finishing, and file readiness. Typical ranges:
DTF TransfersSame-day Premium (before noon) or 3-day Georgia Saver.
Custom PostersTypically 1–3 business days.
Foam Board / SignsTypically 2–5 business days (finishing adds time).
Custom ApparelTypically 2–5 business days (depends on blanks).
What causes delays the most?
Most delays come from: files that aren’t print-ready (wrong size, low resolution, extra transparent padding), waiting on customer approval/replacement artwork, complex finishing, and peak-volume days.
What file format should I upload?
Best:
PNG with a transparent background. We also accept high-quality PDF and other vector formats depending on the product. If you need transparency, avoid JPG.
What resolution do you recommend?
300 DPI at final print size is required. Screenshots and social-media downloads are usually too low quality. If it looks blurry on-screen at the size you want, it will print blurry.
Do you fix my artwork automatically?
We print what you upload. We may flag obvious issues, but we do not automatically resize, redesign, remove backgrounds, correct spelling, or rebuild files unless you explicitly request and purchase design help.
Why did my design print smaller than expected?
The most common cause is extra transparent padding or whitespace around the artwork. Crop your canvas tight to the design before exporting.
Should I mirror my design?
No. Do not mirror your DTF artwork unless the product page specifically asks you to. Our RIP software handles mirroring automatically.
What is a gang sheet?
A gang sheet is one continuous sheet of film containing multiple designs laid out together to maximize space and reduce your cost. You cut the designs apart yourself after printing.
What size should my gang sheet be?
Build your gang sheet to the exact size you purchased (e.g., 22" x 60"). If building offline in Photoshop/Illustrator, set the canvas to the exact physical inches and export at 300 DPI.
How much spacing should I leave between designs?
Leave a buffer so designs don’t overlap when you cut them apart. Safe rule: at least 0.25" (1/4") between elements.
Can you rearrange my gang sheet to fit better?
Gang sheets are printed exactly as submitted. If you want optimization, use our online builder tool carefully to maximize your space.
What press settings should I use for DTF transfers?
General starting point:
- Temperature: 300°F
- Pressure: Firm (60+ PSI)
- Time: 15 seconds
- Peel: Follow the specific peel type (Hot vs Cold) for your transfer.
- Finish Press: 5 seconds with parchment/Teflon to seal the print.
My transfer isn’t sticking / edges are lifting — what do I do?
Most common causes: not enough pressure, platen temperature running cool, or garment moisture.
Quick fix sequence:
- Pre-press garment 5 seconds
- Increase pressure drastically (before increasing temperature)
- Wait for the film to cool completely if it is a Hot Peel
- Finish press after peeling
Can I use a Cricut EasyPress or household iron?
No. We recommend a true commercial clamshell or swing-away heat press. Handheld presses and irons cannot generate the even, heavy pressure required to bond DTF adhesive to the fabric.
What orders should use Upload & Order?
Use it when every shirt uses one shirt color, adult sizes S–XL, one standard front or back print, and the same print-ready artwork. You can split the quantity across S, M, L, and XL.
Can I mix sizes and shirt colors?
You can mix adult S–XL sizes in one order. Choose one shirt color per order. For another shirt color, place a separate Upload & Order order or use the
Advanced Designer for more options.
Can I print on both the front and back?
Upload & Order includes one standard print location: front or back. Use the
Advanced Designer for front-and-back printing or multiple print locations.
What if I need 2XL–4XL, names, numbers, or oversized artwork?
Use the
Advanced Designer for extended sizes, names and numbers, oversized artwork, multiple placements, text, graphics, QR codes, or more complex layouts.
Can I order white shirts?
What artwork should I upload?
Upload final, high-resolution artwork at the size and colors you want printed, with the background removed when possible. Artwork editing, redrawing, and background removal are not included unless separately purchased.
Does my need-by date guarantee completion?
No. The need-by field records your requested date; it is not a production guarantee. Confirmed turnaround begins after your order details and usable artwork are complete. Wait for a ready notice before pickup.
How is my total calculated?
The displayed product price is per shirt. Your S–XL entries set the cart quantity, and the cart calculates quantity × the current per-shirt price. Taxes and any shipping are calculated at checkout.
Can I bring my own garments?
Not through online checkout. Upload & Order uses the listed DTFATL garment. Customer-supplied garment ordering is not currently available online.
How do I order the same design again?
Submit a new order and upload the artwork again. Current garment availability, pricing, and production timing apply to each new order.
What poster sizes do you offer?
We offer common architectural and event poster sizes. Because we print on 60" roll-to-roll machinery, we can support completely custom sizing. If you need a non-standard size, contact us.
What file should I use for posters and signs?
A high-resolution PDF or AI vector file is always best for large format printing. If submitting a PNG/JPG, ensure it is built exactly at the final physical print size at 300 DPI.
Do you offer local pickup in Atlanta?
Yes. Choose
Local Pickup at checkout. You’ll receive an automated email and text message stating "Ready for Pickup" when it is placed in the Pickup Studio.
When does shipping transit time begin?
Transit begins once the carrier picks up and the package receives its first acceptance scan. Production time and transit time are separate. Paying for overnight shipping does not speed up the printing process.
What if I uploaded the wrong file or wrong size?
Contact us immediately. If production hasn’t started, we can swap the file. Once it has hit the rip software or presses, changes are not possible and a reprint fee will be required.
What if my print is damaged or incorrect?
If there’s a production error on our end (wrong item, wrong quantity, or a clear print defect like banding), contact us with your order number and clear photos. We will review quickly and reprint immediately.
Do you refund orders if my artwork is low resolution?
No. Low-resolution, blurry, or pixelated files are customer-supplied artwork issues. Please strictly follow the File Requirements checklist before ordering.
Still Have A Question?
If you are on a tight deadline for an event or client shoot, or if you are unsure about your file setup, reach out to our team before placing the order.
Contact Support Team
Helpful ordering information
What should I know before ordering printing from DTFATL?
Review the selected product’s artwork requirements, production timing, same-day cutoff, pickup or shipping options and included finishing before checkout. Standard production runs Monday through Friday, and pickup begins only after DTFATL sends an order-ready notification.
Best for
First-time customers and anyone planning an order around a deadline, pickup or special artwork requirement.
Production timing
Varies by service; use the production time shown on the product page.
Ordering deadline
For Same-Day Premium, submit a complete order with print-ready artwork by noon Eastern, Monday through Friday. We confirm same-day timing after review.
Good to know
The individual product page and checkout selections control the exact offer, timing and order configuration.
Atlanta pickup
Confirmed orders may be collected from the Pickup Studio from 7:00 AM to 10:00 PM daily after an order-ready notification is sent. Staffed assistance is available Monday through Friday from noon to 6:00 PM.
Artwork requirements
Print-ready artwork is required unless the selected product explicitly includes design service.
Common questions
Does DTFATL print on weekends?
Standard production runs Monday through Friday. Orders placed after the Friday deadline or during the weekend begin on the next available production day unless the product states otherwise.
When can I pick up my order in Atlanta?
Pick up only after DTFATL sends the order-ready notification. Confirmed orders may be collected from 7:00 AM to 10:00 PM daily. Staffed assistance is available Monday through Friday from noon to 6:00 PM.
Does DTFATL edit customer artwork?
Standard print products require print-ready artwork. DTFATL does not automatically redesign, recreate, resize, remove backgrounds, or repair files unless a separate design service is clearly included.
The options you choose at checkout determine your order. Contact DTFATL before ordering when you have an unusual deadline or requirement.
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