FAQ
DTF ATL • FAQ
FAQ — DTF ATL
This is a living knowledge base built from the most common questions we see from decorators, brands, and local businesses. If you don’t find what you need, reach out and we’ll point you to the fastest path to a clean print.
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Ordering & Turnaround
Read FirstWhat is your same-day cutoff time?
Our typical same-day cutoff is 12:00 PM (Noon) EST, Monday–Friday (excluding major holidays).
Same-day production requires a print-ready file and is capacity-based.
For the full policy, see: Cutoff & Rush Policy
Does “same-day” mean I will receive it the same day?
Same-day means we produce your order the same business day. Delivery depends on your method:
- Local pickup: you’ll get a “Ready for Pickup” notice when complete.
- Shipping: transit time begins after the carrier scans the package.
What are typical turnaround times by product category?
Turnaround varies by workload, finishing, and file readiness. Typical ranges:
DTF Transfers
Same-day (before noon) or 1–2 business days (capacity-based).
Same-day (before noon) or 1–2 business days (capacity-based).
UV/DTF Decals
Typically 1–2 business days (depends on size/finish).
Typically 1–2 business days (depends on size/finish).
Custom Posters
Typically 1–3 business days (size/qty can affect timing).
Typically 1–3 business days (size/qty can affect timing).
Mounted / Foam Board
Typically 2–5 business days (finishing adds time).
Typically 2–5 business days (finishing adds time).
Yard Signs
Typically 2–4 business days (stakes/finishing may add time).
Typically 2–4 business days (stakes/finishing may add time).
Metal Signs
Typically 3–7 business days (specialty finishing / bulk can extend).
Typically 3–7 business days (specialty finishing / bulk can extend).
Stickers / Printed Decals
Typically 2–5 business days (cut type + lamination affects timing).
Typically 2–5 business days (cut type + lamination affects timing).
Custom Apparel
Typically 2–5 business days (garment availability + qty + approval).
Typically 2–5 business days (garment availability + qty + approval).
Business Promo Bundles
Typically 3–7 business days (varies by bundle items).
Typically 3–7 business days (varies by bundle items).
Heat Press Rental
By appointment / availability.
By appointment / availability.
For the full breakdown, see: Turnaround Times
What causes delays the most?
Most delays come from: files that aren’t print-ready (wrong size, low resolution, extra transparent padding),
waiting on customer approval/replacement artwork, complex finishing (mounting/lamination/special cuts), and peak-volume days.
Can I rush an order placed after the cutoff?
Sometimes. Rush is capacity-based. If Rush is offered at checkout, selecting it moves your order ahead in the queue.
If you have a hard deadline, contact us before ordering.
File Requirements & Artwork
Print-ReadyWhat file format should I upload?
Best: PNG with a transparent background. We also accept high-quality PDF and other formats depending on the product.
If you need transparency, avoid JPG.
Full checklist: File Requirements
What resolution do you recommend?
300 DPI at final print size is recommended. Screenshots and social-media downloads are usually too low quality.
If it looks blurry on-screen at the size you want, it will print blurry.
Do you fix my artwork automatically?
We print what you upload. We may flag obvious issues, but we do not automatically resize, redesign, remove backgrounds,
correct spelling, or rebuild files unless you purchase design help.
Why did my design print smaller than expected?
The most common cause is extra transparent padding or whitespace around the artwork.
Crop/trim your canvas tight to the design before exporting.
Should I mirror my design?
No. Do not mirror your DTF artwork unless the product page specifically asks you to.
Most DTF transfers are printed correctly without mirroring on your end.
Will my colors match exactly?
Expect minor variation. Screens display RGB light; prints are ink-on-film and can vary by press settings, garment color,
lighting, and screen calibration. If you need a strict match for a brand color, contact us before ordering.
Do you accept copyrighted logos (sports teams, major brands, characters)?
You must own the rights or have permission to reproduce the artwork you upload. We may refuse orders that appear to violate
intellectual property rights.
Gang Sheet Builder
Save SpaceWhat is a gang sheet?
A gang sheet is one sheet containing multiple designs laid out together to maximize space and reduce cost.
You cut designs apart after printing/pressing.
What size should my gang sheet be?
Build your gang sheet to the exact size you purchased (width/height shown on the product page or in the builder).
If building in Photoshop/Illustrator, set the canvas to the exact inches and export at 300 DPI.
How much spacing should I leave between designs?
Leave a buffer so designs don’t overlap when cut. Safe rule: at least 0.10" (≈ 1/8") between elements
(more spacing = easier cutting).
Why are my designs getting clipped or cut off?
This usually happens when artwork is too close to the edge or outside the safe area.
Keep important details away from the outer border and confirm your sheet size before exporting.
Can you rearrange my gang sheet to fit better?
Gang sheets are printed as submitted. If you want optimization, use the builder carefully or request design help.
Can I mix different sizes on one gang sheet?
Yes — that’s a main benefit. Just ensure each design is sized exactly how you want it to press.
Heat Press & Troubleshooting
PressingWhat press settings should I use for DTF transfers?
General starting point:
- 300°F–320°F
- Medium-to-firm pressure
- 10–15 seconds
- Peel: follow the peel type for your transfer
- Finish press: 5–10 seconds with parchment/Teflon to set the print
Full guide: Heat Press Instructions
Do I need a second press?
Yes — recommended. After peeling the film, press again for 5–10 seconds using parchment or a Teflon sheet.
This improves durability and wash performance.
Parchment paper or Teflon sheet — which should I use?
Either works. Many decorators use Teflon for a smooth finish and repeatability, and parchment
for protection and a slightly more matte finish. Avoid textured covers that can imprint patterns.
My transfer isn’t sticking / edges are lifting — what do I do?
Most common causes: not enough pressure, platen temperature running cool, garment moisture, or uneven surfaces (seams/zippers).
Quick fix sequence:
- Pre-press garment 5 seconds
- Increase pressure (before increasing temperature)
- Confirm platen temp if possible
- Finish press after peeling
The film won’t release / the design lifts during peel — why?
Common causes: peeling too soon, insufficient pressure, temperature too low, or uneven press contact.
Try waiting a few more seconds before peeling and increase pressure slightly.
Can I use a Cricut EasyPress or household iron?
We recommend a true clamshell or swing-away heat press for consistent temperature + pressure.
Handheld presses and irons are often inconsistent and can cause lifting and poor wash results.
How do I prevent scorch marks?
Use a protective sheet (parchment/Teflon), reduce temperature slightly, and avoid excessive dwell time.
Some fabrics scorch easily — test first.
How do I prevent dye migration on polyester?
Dye migration is when garment dye shifts into the print (common on some reds/blacks).
Tips: lower temps (often 280°F–300°F), shorter press time when possible, and test the exact garment batch before a full run.
How long should I wait before washing?
Wait 24 hours before the first wash. Wash inside-out in cold water, mild detergent, tumble dry low.
Do not iron directly over the design.
UV/DTF Transfers (Hard Surface Decals)
Hard SurfaceWhat is UV/DTF and what does it work on?
UV/DTF is a peel-and-stick decal system for hard surfaces. It works best on smooth, clean surfaces like tumblers,
glass, plastic, acrylic, coated metal, signs, packaging, and more.
How do I apply UV/DTF decals correctly?
Best practice:
- Clean with isopropyl alcohol and let dry
- Position carefully (one clean shot is best)
- Burnish firmly across the entire design
- Peel carrier slowly and low to the surface
- Allow to set before heavy handling
Why do bubbles appear or edges lift on UV/DTF?
Common causes: surface not fully clean, textured/curved substrates, not enough burnishing pressure, or peeling too fast.
Apply to clean, smooth surfaces and burnish thoroughly.
Are UV/DTF decals dishwasher safe?
UV/DTF is durable, but results vary by item, cycle heat, detergent strength, and application.
For longest life: hand wash when possible, avoid high-heat sanitize cycles, avoid abrasive scrubbers, and wait 24 hours after application before washing.
Can UV/DTF go in the microwave?
Not recommended unless the item manufacturer confirms it’s safe. High heat can affect adhesives and some substrates.
Custom Apparel (Printed Shirts / Hoodies / Merch)
ApparelDo you print shirts for businesses and events?
Yes. We handle custom apparel for local brands, restaurants, schools, events, and teams.
Turnaround depends on garment availability, quantities, and artwork approval.
Can you source the shirts, or do I provide them?
In most cases, we can source garments. If you plan to provide your own, contact us first so we can confirm compatibility and timing.
What if I don’t know what size print I need?
Common starting points:
- Adult full front: ~10–12" wide
- Left chest: ~3.5–4.5" wide
- Youth full front: ~8–10" wide
Can you do sleeves, tags, or multiple placements?
Often yes. Multi-placement orders take longer and may require custom quoting depending on complexity.
Do you offer Business Promo Bundles?
Yes. Bundles are built for businesses that want a ready-to-go set. Timelines vary depending on included items and finishing.
Posters & Signage
Large FormatWhat poster sizes do you offer?
We offer common poster sizes and can support custom sizing depending on the product options.
If you need a non-standard size, contact us.
What file should I use for posters and signs?
High-resolution PDF is typically best. If submitting PNG/JPG, ensure it’s 300 DPI at final size.
Do you offer mounted posters / foam board?
Yes. Mounted and foam board options add finishing time. Handle with care and avoid bending.
Are yard signs and metal signs weatherproof?
They’re built for typical outdoor conditions, but lifespan depends on exposure, installation, and environment.
If you need maximum durability, contact us for the best material choice.
What’s the difference between stickers, decals, and UV/DTF?
- Stickers (printed): adhesive labels for packaging/promos
- Decals (printed): similar, may include lamination for extra durability
- UV/DTF: premium transfer decal for hard surfaces with a varnished finish
Shipping & Local Pickup
LogisticsDo you offer local pickup in Atlanta?
Yes. Choose Local Pickup at checkout when available. You’ll receive a “Ready for Pickup” notice when complete.
Pickup details: Local Pickup Info
Can I pick up the same day?
Often yes for eligible products ordered before the cutoff, but it depends on production load and file readiness.
Please wait for the “Ready for Pickup” notice before arriving.
When does shipping transit time begin?
Transit begins once the carrier picks up and the package receives its first acceptance scan. Production time and transit time are separate.
My tracking hasn’t updated yet — is that normal?
Yes. Carriers sometimes batch scans or update overnight. If your order shipped, allow time for the first scan to appear.
Tax Exempt
ResaleHow do I become tax exempt on DTFATL.com?
Submit your valid resale/exemption certificate on our Tax Exempt page. Once approved, your account will be updated for future eligible purchases.
Go here: Tax Exempt
How long does approval take?
Typical review time is up to 1 business day, depending on volume and certificate completeness.
Can you refund sales tax on past orders?
Orders placed before approval may still include tax. If you believe tax was applied incorrectly, contact us with your order number.
Reprints, Refunds & Order Issues
IssuesWhat if I uploaded the wrong file or wrong size?
Contact us immediately. If production hasn’t started, we may be able to help. Once in production, changes may not be possible and a reprint may be required.
What if my print is damaged or incorrect?
If there’s a production error (wrong item, wrong quantity, or a clear print defect), contact us with your order number and clear photos.
We’ll review quickly and make it right when applicable.
Do you refund orders if my artwork is low resolution?
Low-resolution, blurry, or incorrect files are customer-supplied artwork issues. Please review the file checklist before ordering.
My transfer failed after pressing — will you replace it?
Many failures come from press settings, pressure, moisture, or garment type. Review the press guide first.
If you believe there’s a production defect, send photos of: the transfer before pressing, your press settings, garment type, and the result after pressing.
Do you guarantee exact color matching?
We aim for excellent color and consistency, but exact matches are not guaranteed due to screens, garment color, and application settings.
If brand-matching is critical, contact us before ordering.
Accounts & VIP
DecoratorDo I need an account to order?
You can check out as a guest, but an account helps you track orders, store shipping info, and speed up reorders.
Do you offer VIP / decorator pricing?
Yes — perks are available for qualified high-volume customers. If you believe you qualify, contact us and include your business name and typical monthly volume.
How can I reorder faster?
Best practices:
- Use consistent file naming (DesignName_Size_Qty)
- Save your final print-ready exports
- Standardize sizes for your top placements
Still have a question?
If you’re on a deadline (event, client pickup, shoot day) or unsure about your file, reach out before ordering. We’ll help you choose the fastest, cleanest path to a successful print.
Note: Policies and timelines may change during peak season, maintenance windows, or weather/carrier disruptions.