DTFATL Support Center
Clear answers before production begins.
Find artwork requirements, turnaround information, pickup instructions and ordering guidance. Product-specific options selected at checkout always control your final order.
Prepare print-ready files.
Resolution, transparency, sizing and upload guidance.
View file requirements → 02 · TimingUnderstand production timing.
Same-day eligibility, weekday production and realistic completion expectations.
View turnaround information → 03 · PickupArrive with confidence.
Warespace entry, call-box access, staffed hours and extended pickup.
View pickup instructions → 04 · ApplicationPress transfers correctly.
Temperature, pressure and hot-peel application guidance.
View pressing instructions → 05 · OrderingChoose how to add your artwork.
Arrange separate designs online or upload one completed gang sheet.
Compare transfer options → 06 · Your ordersFollow production progress.
Review order details, current status and pickup readiness.
Open your account →Still need help?
Contact the Pickup Studio during staffed hours.
Helpful ordering information
How can I get help with a DTFATL order?
Use the DTFATL support page for help with product selection, artwork, an existing order, production timing, Atlanta pickup or shipping. Include the order number when one is available and describe the decision or issue clearly so the team can route the request.
Best for
Customers who need a clear next step before ordering or help with an order already in production.
Production timing
Varies by service; use the production time shown on the product page.
Ordering deadline
For Same-Day Premium, submit a complete order with print-ready artwork by noon Eastern, Monday through Friday. We confirm same-day timing after review.
Good to know
Support messages do not change a deadline, production status or order specification until DTFATL confirms the change.
Atlanta pickup
Confirmed orders may be collected from the Pickup Studio from 7:00 AM to 10:00 PM daily after an order-ready notification is sent. Staffed assistance is available Monday through Friday from noon to 6:00 PM.
Artwork requirements
Print-ready artwork is required unless the selected product explicitly includes design service.
Common questions
Does DTFATL print on weekends?
Standard production runs Monday through Friday. Orders placed after the Friday deadline or during the weekend begin on the next available production day unless the product states otherwise.
When can I pick up my order in Atlanta?
Pick up only after DTFATL sends the order-ready notification. Confirmed orders may be collected from 7:00 AM to 10:00 PM daily. Staffed assistance is available Monday through Friday from noon to 6:00 PM.
Does DTFATL edit customer artwork?
Standard print products require print-ready artwork. DTFATL does not automatically redesign, recreate, resize, remove backgrounds, or repair files unless a separate design service is clearly included.
The options you choose at checkout determine your order. Contact DTFATL before ordering when you have an unusual deadline or requirement.