Your First DTF ATL Order

DTF ATL · First-order help

Your order has a clear next step.

Use this page to understand artwork review, production, pickup, shipping, changes, and care. We will contact you when action is needed or when the order reaches a real milestone.

Local pickup: do not travel to the pickup location until you receive an official ready-for-pickup notice. An estimated date or elapsed turnaround window is not a ready notice.

1Order received
Payment is confirmed and the order enters review. The production clock follows the policy for the product and service—not the time a cart was started.

2Artwork review
We check whether customer-supplied files can proceed. If a correction is needed, the notice will identify the affected item, the problem, and the correction route.

3Production
When production begins, changes may no longer be possible. The next operational update is sent when the order is deliberately marked ready or a tracked shipment is created.

4Ready for pickup
Pickup is available only after the ready notice. The notice contains the current access instructions and order number.

5Shipping
A shipping confirmation includes carrier and tracking details. A new label may take time to receive its first carrier scan.

6Complete
Inspect the order promptly. Product-specific storage, pressing, washing, and care guidance follows when applicable.

Artwork requirements

DTF ATL prints customer-supplied artwork and does not include routine design editing. For DTF work, transparent backgrounds and sufficient resolution matter.

Soft fades, glow effects, shadows, gradients, fine detail, low resolution, and other semi-transparent pixels can produce an unexpected white underbase or print result. Confirm dimensions, orientation, quantities, and gang-sheet layout before production.

“File received” does not mean “artwork approved.” Approval is communicated only when a real approval state is recorded.

Order changes

Changes to artwork, size, quantity, product, shipping method, or pickup method are not guaranteed after submission. A change can pause or restart production timing, and a new order may be required.

Do not submit a duplicate order or replacement artwork unless the team instructs you to do so.

Service timing

Georgia Saver

Georgia Saver uses a 72-business-hour production window after payment and print-ready artwork. Business hours are not 72 consecutive clock hours. Weekends and applicable holidays do not count. Artwork issues, requested changes, payment review, or other holds can pause or restart timing.

Same-day service

Same-day eligibility depends on an eligible product, confirmed payment, print-ready artwork, the current weekday cutoff, production capacity, and any exclusions in the live service policy. Placement before noon alone does not guarantee same-day completion.

Other products

Custom apparel, posters, mounted graphics, banners, signs, and other products have their own production windows. Use the current turnaround page for the applicable estimate.

View current turnaround times

Local pickup

Pickup Studio:
1700 Marietta Blvd NW, Suite C-48
Atlanta, GA 30318

• Completed-order pickup access: 7:00 AM–10:00 PM ET daily, including weekends.

• Staffed assistance: noon–6:00 PM ET, Monday–Friday.

• Outside staffed hours, use the Building 1700 main-entrance call box under the current pickup process.

• The production unit is not open to customers; pickup uses the designated office/pickup location.

• Retrieve only the order that matches your order number.

Open pickup instructions

Shipping and tracking

• Tracking is sent after a shipment with valid tracking details is created.

• Carrier scans can take time to appear after label creation.

• Address changes are usually not possible after the carrier has the shipment.

• A partial-shipment notice covers only the listed items; remaining items are not marked complete.

DTF pressing, storage, and care

• Store transfers flat, dry, and protected from heat, humidity, and direct sunlight.

• Run a test press when fabric or equipment is unfamiliar.

• The current general guidance is 300°F for 15 seconds with firm, even pressure and a hot peel; follow product-specific instructions when they differ.

• Verify press accuracy when results matter; household irons do not provide the same controlled temperature and pressure as a heat press.

• Wash cold, inside out, and tumble dry low. Follow the current official instructions for repressing and fabric testing.

View current pressing instructions

When should I contact DTF ATL?

Please contact us when:
• You received an artwork-action-required notice and need clarification.
• The applicable published production window has passed and no delay update was sent.
• Tracking shows a serious exception or remains stalled beyond the carrier's normal first-scan period.
• A delivered package is missing, damaged, or incorrect.
• The team specifically instructed you to contact us.

You usually do not need to contact us solely because:
• The order is still within its published production window.
• A Saver order crossed a weekend.
• A shipping label was recently created and has not received its first scan.
• You have not yet received a ready-for-pickup notice.
• You already received an automated paid-order confirmation.

We are happy to help. These guidelines are designed to give you a faster, more useful answer—not to discourage legitimate questions.

First-order FAQ

Did DTF ATL receive my order?
A paid-order confirmation means the order was received. It does not mean the artwork is approved, production is complete, or pickup is ready.

How will I know whether my artwork needs a correction?
An action-required notice identifies the affected item, the exact issue, and how to provide a corrected file. Do not send replacement files unless requested.

Can I pick up when the estimated time has passed?
No. Visit only after the order is deliberately marked ready and the official ready-for-pickup notice arrives.

Do weekends count for Georgia Saver?
No. The 72-business-hour window is not 72 consecutive hours; weekends and applicable holidays are excluded.

Can I change my order after submitting it?
Changes are not guaranteed and may be impossible after production begins. A requested change can pause or restart production timing.

Do you edit my artwork?
Routine design editing is not included. DTF ATL prints customer-supplied artwork and will identify specific file problems when an action-required state is recorded.